How 3PLs Have Evolved from Transactional to Strategic Customer Relationships

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Not long ago, manufacturers were primarily tasked with shipping
cases or pallets to a distributor or retailer, which made for a
fairly straight forward process. Now, in addition to servicing
traditional market channels, many companies are also shipping
direct to consumers’ homes.  The migration to becoming a true
omnichannel shipper can be complex and expensive. With e-commerce
often comes picking and shipping individual units of product
instead of cases or pallets. In addition, consumer demands have
increased exponentially in recent years. Many customers now expect
their product to be delivered within a day or two (or perhaps
within hours) of the order being placed. They also want to have
visibility to their order from the time it is placed until it is
delivered at their doorstep. These requirements place significant
demands on shippers in terms of labor planning and systems
capabilities.

Source: FS – Transport B.
How 3PLs Have Evolved from Transactional to Strategic Customer Relationships



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