Q: What a pathetic response to Maria Nadauld who didn’t get her late fee refunded from the DMV even though she paid on time. All you could do is advise us all to stay patient and then compliment the DMV for their call-back service. Really?
How about giving advice that might help to get that $53 back that she is owed? Well, since you didn’t, I’ll provide it then. It took me 30 seconds to find the DMV complaint form (INV 172A) that she can submit. She might also try submitting another refund form (ADM 399), but this time for ONLY the late fees that weren’t received.
It just dawned on me. Maybe $53 doesn’t matter to you. In that case, please Paypal me $50 for this advice.
A: Ease off, Steve. The DMV sent her a refund for the $53 which will be applied to the credit card used for her online transaction. Credit card refunds can take three to four billing cycles to reflect on her statement. She’s happy, I’m happy and I assume you are as well.
Q: A solution to Maria Nadauld and others from Hayward and her extra $345 she had to pay to the DMV: Go to DMV Now Kiosk. My wife’s registration was due May 20 and I usually go the AAA to pay but I had forgotten to go on Saturday to renew. That’s when I remembered seeing a DMV Now Kiosk in a local Safeway. I was in and out in literally 3 minutes.
Tim Suth, Sunnyvale
A: Good suggestion. There are 155 kiosks spread across DMV offices in California, plus AAA offices, grocery stores and libraries. Go to www.dmv.ca.gov/portal/dmv/detail/fo/sst/toc_fo for a list of locations.
Q: The idea of bringing the DMV to shopping centers could be expanded by their owners giving space to the DMV as a public service to open either kiosks in their lobbies or space in vacant storefronts. This would bring additional traffic to their centers and customers to their stores. Hilltop in Richmond comes to mind.
Kirk Essler, Richmond
A: The DMV is considering setting up portable offices in parking lots at field offices, which makes sense.
Q: At first, I didn’t see the need to go the kiosk for registration renewals as they can be done just as quickly online. However, one of the neat things about the kiosk is that it will print your license number on the registration sticker instead of the random serial numbered sticker you get in the mail. It just might deter a thief from stealing your sticker and save you a trip to the DMV.
Ryan Yasuda, San Carlos
A: Kiosk, here we come.
One thing DMV kiosks do better than online registration